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Media Player Troubleshooting

Common On-Screen Icons
Wed, Mar 12, 2025 at 5:03 PM
Content is frozen on screen
If the player has frozen on the screen, unplug the Power cable and HDMI cable for 10 seconds then plug them back in.
Wed, Mar 12, 2025 at 5:04 PM
Is the Player downloading content
The screen below demonstrates a player that is downloading content: *Please note the progress bar on the bottom and the download arrow in the bottom r...
Wed, Mar 12, 2025 at 5:05 PM
Screen stuck on blue bitShuttle screen
If the screen below appears please follow the following steps: Connect a USB mouse to one of the USB ports on the media player. Left click the circ...
Wed, Mar 12, 2025 at 5:05 PM